Care Safe Mobility is a technology-driven, dedicated, end-to-end non-emergency transportation service provider for disabled and elderly people. It is a privately pre-booked and pre-paid service.
No. We are a private Non-Emergency Patient Transport service for disabled adults and the elderly. This means we offer transport services for those heading to a healthcare or medical facility.
No. We are a Non-Emergency patient transport service. This means all our services are pre-booked with at least 24 to 48 hours notice.
Care Safe Mobility is registered and regulated by Care Quality Commission CQC
We deliver a level of care that typical taxi services will not provide. We can bring the patient out from the house into the vehicle and assist them every step of the way. Plus, we are cheaper than other ambulance’s which offer the same service we do, making us more affordable whilst still meeting your needs.
We believe our prices to be very reasonable for the level of service you get. We cost more than a typical taxi service, due to the level of professional care you will receive, however, we are cost-effective and more affordable than other ambulance services. Our starting prices for a wheelchair-accessible vehicle begin from £35 for the first 5 miles, rest depends on mileage and area. Waiting charges are extra. Our stretcher vehicle and private ambulance services start from £350 for the first 5 miles, rest depends on mileage and area. Waiting charges are extra.
You must get in contact with us at least 24-48 hours before the required pickup time because it can take up to 24 hours to get your booking confirmed. To get in contact with us, submit an enquiry via the contact form on the website, so we can get back to you for a risk assessment as early as possible.
We are Care Safe Mobility; a private non-emergency patient transport service for patients who are going to or from medical appointments, vaccines, care homes and other healthcare-related locations. All our drivers are medically trained and are able to support the patient from the moment of collection to the drop-off. As because we are regulated by the CQC which demonstrates that our level of service meets the fundamental standards of quality and safety for patients. And an ISO 9001 and 27001 certified company, it is very important for us to have your valuable feedback. So that we can make sure all our staff members are delivering the same level of care and services.
We can provide transport for the patient who wants to go to the social events. We have private hire licensed vehicles and drivers.
Because we are pre-booked and pre-paid service, and we block the vehicle for the time you have booked. So, if you are cancelling before 48 hours of the journey you can get a refund and the £50 admin fee and bank charges would be deducted. If you cancel between journey time to 48 hours of your booked journey, nothing is refundable. Refunds will be issued using the original payment method used for the purchase within 30 days of receiving the refund request.
Yes, you can always change your travel date before 48 hours of your journey. You will be charged a £25 journey amendment fee for that. Between 24-48 hours of your journey, no changes are possible. As a pre-booked and pre-paid service, we block the vehicle for your service. As we get many calls every day, and we can’t take more journeys than any of our existing vehicles. So, we don’t accept any last-minute changes and cancellations.
Risk assessments take roughly 10-30 minutes and are completed through a phone call. They are very useful for us to understand the layout of each location. You may even be asked to send us a picture of some steps that a person may need carrying down, if necessary. They also allow us to understand an overview of the patient’s needs so we can provide the best level of possible care, support and make sure they have a safe and comfortable journey.
Yes, you can, but only if you can provide us with an up-to-date wheelchair stress test certificate for the wheelchair that you intend to use.
We love hearing your feedback to help us know what we did well and where we can improve. With 5 minutes of your time, we can know exactly how your experience with us went so we know how to move forward with our service. As because we are regulated by the CQC which demonstrates that our level of service meets the fundamental standards of quality and safety for patients. And an ISO 9001 and 27001 certified. So, it is very important for us to have your valuable feedback. So that we can make sure all our staff members are delivering the same level of care and services.
We try to give the best of care to each and every client of ours. But due to some unforeseen circumstances and reasons, you may not be happy with our services. You can always make a complaint with the driver. As in every vehicle we have a complaint form. Also, you can make a complaint online from our website caresafemobility.com/register-your-complaint/ If you wish, your identity can be kept confidential and discrete.
Non-emergency, local and long-distance trips between home and health centres in the UK for assessment. They are specially adapted so a wheelchair user can travel either as a passenger or a driver without needing to transfer out of their wheelchair.
Non-emergency, local, and long-distance within the UK trips between home and health centers for assessment. The ambulance transportation is fit for a stretcher, for those who need disabled transport but are bedbound.
