FAQ's

Care Safe Mobility is a technology-driven, dedicated, end-to-end transportation service provider for disabled, elderly people and non-emergency patients. It is a privately pre-booked and pre-paid service.
No. We are a private Non-Emergency Patient Transport service for disabled adults and the elderly. This means we offer transport services for those heading to a healthcare or medical facility.
No. We are a Non-Emergency patient transport service. This means all our services are pre-booked with at least 24 to 48 hours notice.
Care Safe Mobility is an ISO 9001, 27001 certified company and it is regulated by Care Quality Commission (CQC), which regulates the healthcare services in the UK.
We deliver a level of care that typical taxi services will not provide. We can bring the patient out from the house into the vehicle and assist them every step of the way. Plus, we are cheaper than other ambulance’s which offer the same service we do, making us more affordable whilst still meeting your needs.
We believe our prices to be very reasonable for the level of service you get. We cost more than a typical taxi service, due to the level of professional care you will receive, however, we are cost-effective and more affordable than other ambulance services. Our starting prices for a wheelchair accessible vehicle begin from £35 for the first 5 miles, then £3.99 for each mile after, one way. Waiting charges are extra. Our stretcher vehicle and private ambulance services start from £350 for the first 5 miles, then £9.99 for each mile after, one way. Waiting charges are extra.
You must get in contact with us at least 24-48 hours before the required pickup time because it can take up to 24 hours to get your booking confirmed. To get in contact with us, submit an enquiry via the round green button at the bottom right of our website, so we can get back to you for a risk assessment ASAP.
We are Care Safe Mobility; a private non-emergency patient transport service for patients who are going to or from medical appointments, vaccines, care homes and other healthcare-related locations. All our drivers are medically trained and are able to support the patient from the moment of collection to the drop-off. As because we are regulated by the CQC which demonstrates that our level of service meets the fundamental standards of quality and safety for patients. And an ISO 9001 and 27001 certified company, it is very important for us to have your valuable feedback. So that we can make sure all our staff members are delivering the same level of care and services.
No. We cannot take you to a restaurant, a funeral, the hairdressers or even grocery shopping ETC. We only provide transport heading to healthcare locations such as medical appointments, care homes, dentists ETC.
Because we are pre-booked and pre-paid service, and we block the vehicle for the time you have booked. So, if you are cancelling before 48 hours of the journey you can get a refund and the £15 admin fee and bank charges would be deducted. If you cancel between 24-48 hours of your booked journey, nothing is refundable. Because once we book your ride, we won’t accept any other booking during that time. As a business, we can’t accept the last-minute loss of business.
Yes, you can always change your travel date before 48 hours of your journey. You will be charged a £20 journey amendment fee for that. Between 24-48 hours of your journey, no changes are possible. As a pre-booked and pre-paid service, we block the vehicle for your service. As we get many calls every day, and we can’t take more journeys than any of our existing vehicles. So, we don’t accept any last-minute changes and cancellations.
Risk assessments take roughly 10-30 minutes and are completed through a phone call. They are very useful for us to understand the layout of each location. You may even be asked to send us a picture of some steps that a person may need carrying down, if necessary. They also allow us to understand an overview of the patient's needs so we can provide the best level of possible care, support and make sure they have a safe and comfortable journey.
We love hearing your feedback to help us know what we did well and where we can improve. With 5 minutes of your time, we can know exactly how your experience with us went so we know how to move forward with our service. As because we are regulated by the CQC which demonstrates that our level of service meets the fundamental standards of quality and safety for patients. And an ISO 9001 and 27001 certified. So, it is very important for us to have your valuable feedback. So that we can make sure all our staff members are delivering the same level of care and services.
We try to give the best of care to each and every client of ours. But due to some unforeseen circumstances and reasons, you may not be happy with our services. You can always make a complaint with the driver. As in every vehicle we have a complaint form. Also, you can make a complaint online from our website www.caresafemobility.com If you wish, your identity can be kept confidential and discrete.